REFUND POLICY
All orders are hand made and therefore may have slight variations in colors and designs. Due to the custom nature of the items made all sales are final, unless fault is found in the product or in our production. You may request a proof of your product and design by adding that request into the “additional information” section when placing your order or by emailing us at customcreationsbycarlson@gmail.com within 24 hours of placing your order.
SHIPPING POLICY
We do our best to ship orders within 2 weeks of the order being placed.
OR
Preordered items will typically ship within 2 weeks of the closing date of the preorder.
We do our best to communicate delays in delivery times and to meet our client’s deadlines. If you need an item by a certain date please indicate it in the “additional information” portion of your order or by emailing us at customcreationsbycarlson@gmail.com.
We use UPS and USPS shipping.